Simply post the item back to us using the Royal Mail freepost label that came in the dispatch note with your parcel. Please ensure you complete the returns note and enclose it with your parcel whilst requesting proof of postage at the post office. Please retain this until you have received your refund. When we receive your order we will send an email confirming the refund has been successful and your card will be credited. It can take up to 18 working days for orders to be returned to us via the free postal service.