We're so sorry that your discount didn't apply to your order. The reason your code isn't working could be one of the following.
- One promotion can only be used per order.
- Promotion may only be valid for 1 transaction only.
- Promotion may only be valid when using a specific card e.g KM Card.
- Promotion may exclude certain product e.g Sale goods.
- Promotion has expired.
We would suggest checking the terms of the promotion for any exclusions. If after this you're still finding the promotion isn't applying, please contact customer service here whilst letting us know of the discount code you're entering and we'll be happy to help.
If you continue to experience issues placing an order, please contact our Customer Services team by clicking here