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When will I receive my refund?

Depending on your chosen method of return, it can take up to 8 working days for us to receive, inspect and process your return. Sometimes (especially during sale or festive seasons) we get a little behind. Please contact customer services if the refund time period has expired and we'll do our best to help.

Return to a Karen Millen store
Your refund will be processed immediately*

Return with Collect+
Your refund will be processed within  4 working days (up to 6 working days during sale periods)*

Return by Doddle
Your refund will be processed within 5 working days (up to 7 working days during sale periods)*

Return with Royal Mail (Freepost)
Your refund will be processed within 6 working days (up to 8 working days during sale periods)*

*Please note it may take another 2-5 working days for the funds to appear in your account depending on your card issuer.

Once your return has been processed, we will send you a confirmation email to the email address you have placed your order with. If you have paid your order with a Gift Card, then please allow 7-10 days and we'll make sure a replacement Gift Card is sent to the email address registered on your account. 

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