Enter the reason code against the item(s) you wish to return. Peel off the Collect+ label from your dispatch note and attach it to the outside of your parcel. Please ensure your original delivery label is covered. Take your parcel to any Collect+ drop off point. You’ll receive proof of postage and a code to track your return online. You can find your nearest Collect+ drop off point at www.collectplus.co.uk/orders/new or just text COLLECT and your postcode to 84555 e.g. COLLECT WD17 1HP
You will receive an email confirming that the return has been received. Orders returned via Collect+ should take no longer than 4 working days to reach us and we’d ask that you please allow an additional 2-5 working days for the funds to appear in your account once your refund is processed. If you have paid by Gift Card or e-voucher you will receive an email with a new e-voucher within 7-10 days.
This returns policy does not affect your statutory rights. All goods must be returned in the condition they were sold, unworn and with any tags or labels attached. For hygiene reasons we are unable to refund earrings.
Items purchased in a standalone store must be returned to a standalone store in the same country that they were purchased in. Items purchased in a concession must be returned to a concession in the same country that they were purchased in. Items purchased in the UK cannot be returned to stores/concessions outside the UK.