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I haven't received a confirmation email but the funds are missing from my account.

This can happen if the details you have entered on payment do not match exactly what your card provider has on file, i.e. the billing address selected isn't where your card is registered to, or the 3 digit security number from the reverse of the card is entered incorrectly. If the order attempt has been unsuccessful, the funds will be held in a reserved state with your bank/card company for 5 working days and will then automatically revert to your account after this time.

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